Cancellation Policy

Powers of revocation

You have the right to cancel this agreement within fourteen days without giving reasons. The cancellation period is fourteen days from the date on which you or a third party designated by you, other than the carrier, take possession of the goods. To exercise your right of cancellation you must inform us of this decision to cancel the agreement in a clear declaration (e.g. a letter sent by mail, fax or e-mail).

The cancellation may be sent by post to:
Fa. KAINDL-SCHLEIFTECHNIK Reiling GmbH
Postfach 80
D-75197 Königsbach-Stein
Germany

The cancellation may be faxed to:
Fax number: +49 (0) 7232 / 40 01-30

The cancellation may also be e-mailed to:
diy@kaindl.de

You may further use the enclosed sample cancellation form which, however, is not required.

To guarantee the cancellation period, it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.

Consequences of revocation

In the event you decide to cancel this agreement, we are obliged to return any payments received from you, including delivery charges (except for additional costs arising from choosing a delivery method other than the cheapest, standard delivery offered by us) without delay and at the latest within fourteen days from the date on which the notice of cancellation for this agreement is received. The refund will be processed using the same payment method used in the original transaction unless expressly agreed otherwise; in no instance will fees be charged for this refund. We may refuse to refund payments until the goods returned have been received or evidence of having returned the goods has been submitted, whichever is sooner

Items eligible for parcel post must be sent back to us. You must return or hand over the goods promptly (Fa. KAINDL-SCHLEIFTECHNIK Reiling GmbH, Remchinger Straße 4, D-75203 Königsbach-Stein, Germany) and in any case no later than fourteen days from the date you informed us of the cancellation of this agreement. The deadline is guaranteed, if you send the goods prior to expiration of the fourteen day period.

Be sure to PREPAY the package at any rage (paying postage at the post office), which we will promptly reimburse you. When selecting a different parcel carrier or a different, more expensive shipping method, KAINDL-SCHLEIFTECHNIK Reiling GmbH will only reimburse the amount of return shipment costs which would have been incurred with standard parcel by Deutsche Post (DHL). Please always return the goods postage paid. We are unable to accept freight collect shipments.

If you are entirely or partly unable to return the services provided by us, or only in a deteriorated condition, you may be required to compensate us for lost value. You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to any handling not necessary for testing the quality, properties and function of the goods. In addition, the obligation to compensate for loss in value caused by using the goods as intended can be avoided by not treating the goods as your own property and refraining from all activities which may impact their value.